Executive Coordinator of the Quality Management System
Rosária Silva
Information
Rosária Silva / Daniela Braga
qualidade@islagaia.pt
The Quality Policy and Management at ISLA – Polytechnic Institute of Management and Technology (ISLA Gaia) are based on the principle of continuous development – the PDCA cycle.
The PDCA is embedded in all processes and activities at ISLA Gaia.
The quality policy is based on the following principles that guide ISLA Gaia’s activities:
- Striving for excellence in all activities;
- All members of the Lusófona community contribute to the common mission;
- Continuous assessment and development of all activities;
- Systematic and shared methods to ensure quality improvement and effectiveness in activities.
Quality System
The quality system is a management tool for implementing the institute’s quality policy and defines the organization of quality management, the allocation of responsibilities, procedures, and resources.
The objectives established for the quality system are as follows:
- Support the achievement of the university’s strategic objectives and set goals, and ensure continuous improvement of the quality of ISLA Gaia’s activities and outcomes;
- Strengthen a shared quality culture and the participation of students, academic and non-academic staff, and external stakeholders in the planning, implementation, evaluation, and development of activities;
- Define, clarify, and harmonize procedures as well as the roles and responsibilities of the various actors;
- Disseminate uniform operational methods and best practices across the organization;
- Ensure the reliability of quantitative and qualitative information used for planning, management, monitoring, and development of activities;
- Identify, document, and develop key operational processes based on systematic feedback;
- Maintain and strengthen openness and transparency.