ISLA IPGT 3439

Information, Communication and Negotiation Techniques

• ApresentaçãoPresentation

  In this curricular unit, the theme related to information, communication and negotiation techniques is addressed in order to ensure that the professional Human Resources Manager knows and understands the concepts, the practical importance and the interrelation between the thematic tripod.
• ProgramaProgramme

  Description of contents Information and communication in the company: downward and upward information, information and communication policies, information technologies and people management. Organizational communication: the basic dimensions of the communicational process, non-verbal messages and active listening, feedback and performance, personal communication styles, communication flows and patterns in organizations, communication in the computerized information age, the external and internal public of companies, internal communication (internal marketing). Negotiation: fundamental elements of negotiation, negotiation typology, negotiation errors, negotiation strategies, techniques and tactics.
• ObjectivosObjectives

  1) In the scope of information, familiarize students with the types of information and communication policies existing in the organization and also know and understand information technologies and people management. 2) In the scope of communication, analyze the basic dimensions of the communication process, distinguish the various personal communication styles, understand the communication flows and patterns in organizations, analyze and face a crisis communication situation, distinguish between internal and external public organizations and understand the importance of internal communication within the organization. 3) In the negotiation component, identify and analyze the fundamental elements of a negotiation process, know and understand the negotiation typology, identify the main errors in a negotiation process and know and understand the negotiation strategies, techniques and tactics.
• BibliografiaBibliography

  - Beirão, Inácio, Maria Vasconcelos, Joaquim Caetano, Maria Inês Nunes e Paulo Vasconcelos (2008), Manual de Comunicação Empresarial. Porto: Plátano. - Carvalho, José Crespo de. (2008), Negociação (3ª ed.), Lisboa: Sílabo. - Rego, Arménio (2016), Comunicação Pessoal e Organizacional ¿ Teoria e Prática (4º ed), Lisboa: Sílabo. - Rego, Arménio (2016), Comunicação Pessoal e Organizacional ¿ Manual de exercícios (4º ed), Lisboa: Sílabo.
• MetodologiaMethodology

  Case studies. Problem solving. Application of theory to real cases. Debates for applying theory to practice.
• LínguaLanguage

  Português
• TipoType

  Semestral
• ECTS

  3
• NaturezaNature

  Mandatory
• EstágioInternship

  Não
• AvaliaçãoEvaluation

  Descrição dos instrumentos de avaliação (individuais e de grupo) ¿ testes, trabalhos práticos, relatórios, projetos... respetivas datas de entrega/apresentação... e ponderação na nota final.

  Exemplo:

  Descrição	Data limite	Ponderação
  Seminário	dd-mm-yyyy	20%
  Estudo de caso	dd-mm-yyyy	40%
  Teste (Frequência)		40%

   

  Adicionalmente poderão ser incluídas informações gerais, como por exemplo, referência ao tipo de acompanhamento a prestar ao estudante na realização dos trabalhos; referências bibliográficas e websites úteis; indicações para a redação de trabalho escrito...