ISLA IPGT 8629

Organizational Communication

• ApresentaçãoPresentation

  This course provides students with an overview of the central role of communication in organizations. Students will have the opportunity to understand how the communication process develops internally and externally and the impact of communication on strategic human resource management. In addition, they will learn the styles and techniques by which they can communicate in a working environment, how they can communicate effectively in the context of negotiation and leadership, and understand the phases of building an internal information plan for human resource management.
• ProgramaProgramme

  Chapter 1. Development of the Internal and External Communicational Process Myths and realities Fundamental laws of communication Main barriers to communication Chapter 2. Communication and Information in HR Management Strategies Communication and acculturation Value of information in motivation Information as added value of work Chapter 3. Personal and Group Information Styles and Techniques in the Work Environment Assertive, passive and aggressive information Knowing how to avoid defensive mutism Chapter 4. Communicating and Informing Effectively in a Negotiating and Leadership Context The relevance of meetings in organisational life Leadership roles in meetings Chapter 5. Building an Internal Information Plan for HR Management Choose the tools to support the message Provide mechanisms for prior testing and feedback of the plan
• ObjectivosObjectives

  The Organizational Communication curricular unit aims to prepare the future technical staff of Human Resources Administrative Management, be they professionals directly responsible for the global management of these departments, or technicians in specific HR services, so that they get the theoretical and practical knowledge of what it is and how to develop their HR activities within companies. To do so, it is important to know the various communication mechanisms, their theoretical foundations, their techniques, and their application, both within organizations and for external purposes. It will be from this knowledge that the students will evolve to the management of communication tools, so that they can intervene with assertiveness, namely in the formation and creation of a business culture turned to value creation.
• BibliografiaBibliography

  REGO, Arménio. Comunicação nas Organizações. Edições Sílabo, Lisboa, 2016. JOSIEN, Michel. Técnicas de Comunicação Interpessoal. Bertrand Editora, Lisboa, 2003. CASTANYER, Olga. A assertividade- Expressão de uma auto-estima saudável. Edição Tenacitas, Colecção Psicologia e Auto ajuda, Coimbra, 2003. ESTANQUEIRO, António. Saber lidar com as pessoas - Princípios da Comunicação Inter-pessoal. Editorial Presença. Colecção Textos de Apoio. Lisboa, 1992. DAVIS, Flora. A Comunicação não verbal. Summus Editorial. Colecção Novas Buscas na Educação, São Paulo, 1979. RIBEIRO, Lair. Comunicação Global ¿ A Magia da Influência. Pergaminho, Lisboa, 1998.
• MetodologiaMethodology

  The inclusion of educational videos that allow students to complement the theoretical component with a practical perspective on their applicability, as well as the inclusion of gamification.
• LínguaLanguage

  Português
• TipoType

  Semestral
• ECTS

  2
• NaturezaNature

  Mandatory
• EstágioInternship

  Não