ISLA IPGT 13051

Quality in Human Resources

• ApresentaçãoPresentation

  This subject intent to conceptualizing the quality process in human resources, focused on the implementation and development of quality programs. Promotes the domain of theoretical, ethical and technical foundations to act in situations inherent in the quality of processes, quality of life, standardization procedures, monitoring and control in a correct and responsible manner.
• ProgramaProgramme

  Management of People-Centered Development and Implementation of Quality Programs 1. Processes for Quality Process definition of values and expectations Meetings with staff of the Directorate (Type of meeting schedule, officers, participants, schedule, results ...) Type of internal communications (Formal: Ascending, Descending, Transverse, Horizontal, Informal, Tácita, Networks, Communication Channels, etc.). Process evaluation and improvement of efficiency 2. Quality of Life Analysis of Organizational Climate Increasing the satisfaction and employee health Career Plan Survey and Diagnosis of Training and Development Needs 3. Defining New Processes Rule 4427: 2018 - Systems People Management 4. Standardization of Procedures Documented Procedures Control of Records 5. Implementation Procedures Control of documents Control of records 6. Monitoring and Control Procedures Audits
• ObjectivosObjectives

  Course Objectives Provide the future manager of the latest theoretical approaches knowledge and quality practical applications in human resource management Frame a quality human resources management as a specific area in the organization and as a management philosophy   Skills to be Developed Differentiated knowledge of the language and way of thinking existing in the field of human resources management Presenting new tools and new applications for human resource management Acquire essential knowledge for an integrated and dynamic vision of people management Intervene technically in this field
• BibliografiaBibliography

  Bilhim, J.A.F. (2007). (4ª ed.). Gestão Estratégica de Recursos Humanos. Lisboa: Instituto Superior de Ciências Sociais e Políticas. Câmara, P. B.; Guerra, P. B. & Rodrigues, J. V. (2013). Novo Humanator: Recursos Humanos e Sucesso Empresarial. (6ª ed.). Lisboa: Edições D. Quixote. Cunha, M. P., Rego, Cunha, R. C., Cardoso, C., Marques, C. A. & Gomes, J. F. S. (2012). Manual de Gestão de Pessoas e do Capital Humano. (2ª ed.). Lisboa: Edições Sílabo. Norma portuguesa NP 4427: 2018 - "Sistemas de Gestão de Pessoas - Requisitos", publicada em 2018. Peretti, Jean-Marie (2001). Recursos Humanos . (3ª ed.), Lisboa: Edições Sílabo.
• MetodologiaMethodology

  Active learning methodologies are used, integrating new digital technologies
• LínguaLanguage

  Português
• TipoType

  Semestral
• ECTS

  3
• NaturezaNature

  Mandatory
• EstágioInternship

  Não