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ISLA IPGT 5244

Quality Management

Tourism Management
  • ApresentaçãoPresentation
    Standardized management (supported by standards such as ISO 9001, 45001 and ISO 14001) is a reality today that companies face in order to meet the requirements and expectations of different stakeholders. It is therefore necessary to train students in this area to meet the growing needs of the job market.
  • ProgramaProgramme
    1. The Portuguese Quality System 1.1 IPQ and its relationship with international entities 1.2 IPAC 1.3 RELACRE 1.4 Certification Bodies 2. Quality Management 2.1 Introduction 2.2 Evolution of the Concept 2.3 Quality Gurus 3. Quality in Tourism 3.1 Concepts 3.2 Quality in a Destination 3.3 Implementation of Quality in a Destination 3.4 Quality Management in a Destination 3.5 Promotion and Communication of Quality in a Destination 3.6 The Brand.
  • ObjectivosObjectives
    The general objectives of this course unit are: - To understand the Portuguese quality system; - To understand quality tools; - To understand the implementation and certification process of a quality management system; - To understand methodologies for implementing a quality management system; - To acquire knowledge about the importance of Integrated Management Systems.
  • BibliografiaBibliography
    NPENI SO 9001:2015 _Sistemas de gestão da qualidade: requisitos. IPQ, 2015. NPEN ISO 9000:2015 _ Sistemas de Gestão da Qualidade: Fundamentos e Vocabulário, IPQ, 2015.  
  • MetodologiaMethodology
    Theoretical and theoretical-practical classes for the exposition of the subject matter (expository and interrogative method) with presentations and discussions by the students (active and participatory method). Presentation of practical examples through dynamic images and group work. Presentation of case studies, demonstrations, public presentations by speakers with experience in some of the programmed content.
  • LínguaLanguage
    Português
  • TipoType
    Semestral
  • ECTS
    5
  • NaturezaNature
    Mandatory
  • EstágioInternship
    Não
  • AvaliaçãoEvaluation

    Descrição

    Ponderação

    Teste de avaliação I

    30%
    Teste de avaliação II 30%

    Portfolio

    40%