ISLA IPGT 15752

Tourist Operations and Reservation Systems

• ApresentaçãoPresentation

  This Curricular Unit aims to provide students with the necessary information to understand and analyse the tourist distribution and its stakeholders, as well as preparing students for the techniques and practices of tourism operations, particularly travel agencies (Transport, Tour Operators, Complementary Services). Students will also be able to know the main GDS and its functionalities.
• ProgramaProgramme

  1) Intermediation in tourism History and evolution of travel agencies 2) Tourist Distribution  - Tourism Distribution Structure  - Travel agency functions  - Legislation and procedures  - Main, ancillary and mandatory activities   3) Travel Agency Technique and Practice  - Accommodation - Packages and Operators  - Other complementary services  - Transport  - Airport organization and operation  - Check-in, luggage and lost and found   4) GDS  - Main GDS and system functionalities - Decoding and reservation procedures  - Online tools
• ObjectivosObjectives

  The main objective of this course is to consolidate and develop knowledge about tour operators and travel agencies using case studies, texts and seminars. Students will have to recognize the functioning of an TO, TA, their legislation and how to prepare a tourist package. At the same time they will have practical classes on the reservation system
• BibliografiaBibliography

  BUHALIS, D. e Laws, E. (2004) Tourism Distribution Channels, Thomson. COOPER, C.; Fletcher, J.; Wanhill, S.; Gilbert, D. e Shepherd, R. (2001) Turismo Princípios e Prática, Porto Alegre: Bookman. GOELDNER, C. e RITCHIE, B. (2006) Tourism, Principles, Practices, Philosophies, John Wiley and Son. NUNO ABRANJA; Ana Afonso Alcântara; Carla Norte Braga; Ana Patrícia Marques e Rira Nunes Gestão de Agências de Viagens e Turismo; Edição e Distribuição Lidel - edições técnicas, lda. SILVA, M.J. (2009), A Distribuição Turística e as Redes de Agências de Viagens em Portugal, TRAVELPORT (2016), Manual do Aluno Galileo Reservas.  
• MetodologiaMethodology

  practical lesson at a travel agency
• LínguaLanguage

  Português
• TipoType

  Semestral
• ECTS

  6
• NaturezaNature

  Mandatory
• EstágioInternship

  Não
• AvaliaçãoEvaluation

  . A avaliação é continua e é constituída de seguinte forma: 

  Descrição	Data limite	Ponderação
  Teste	junho	50%
  trabalho escrita e oral	junho	40%
  Assiduidade e participação		10%

   

  2. Avaliação Final

  Os estudantes que não tenham sucesso na avaliação continua podem realizar exames nas épocas de avaliação definidas pela instituição.