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ISLA IPGT 23148

Travel Agencies and Tour Operators Management

Tourism Management
  • ApresentaçãoPresentation
    The Curricular Unit (CU) "Management of Travel Agencies and Tour Operators" is part of the scientific area of Tourism and Leisure, with no prerequisites, and is offered in Portuguese and English. The course provides a global and comprehensive view of how the tourism sector works, with a particular focus on tourism intermediaries and Global Distribution Systems, especially the Galileo system.
  • ProgramaProgramme
    - Distribution systems and intermediaries - The impact of ICT on distribution systems   - Hotel reservation systems and tourist accommodation   - Practices in the Galileo reservation system   - Accommodation management and Yield and Revenue Management
  • ObjectivosObjectives
    The aim is to provide students with solid knowledge of tourist distribution systems, the operational structures of tourist agencies and operators, and the management of tourist reservations and accommodation.  The skills to be developed include the ability to use the Galileo system efficiently, understand the dynamics of the tourist market and apply accommodation management techniques.
  • BibliografiaBibliography
    Abranja, N., & Magalhães, C. (2018). Gestão de agências de viagens e turismo (ed. rev.). Lidel.   Bryant, T. (2022). The business of travel agency and tour operations. Murphy & Moore Publishing.   Mengu, C. (2020). Operations management and strategies in travel industry: A modern concept. Nobel Academic Publishing.   Nogales, M. C. (2024). Guia prático de implantação do revenue management em meios de hospedagem. Clube de Autores.   Szende, P. (2022). Hospitality revenue management: Concepts and practices. Apple Academic Press.    
  • MetodologiaMethodology
    The teaching methodology combines theoretical lectures with practical and active techniques, such as debate, group work, case studies and practical exercises.
  • LínguaLanguage
    Português
  • TipoType
    Semestral
  • ECTS
    5
  • NaturezaNature
    Mandatory
  • EstágioInternship
    Não
  • AvaliaçãoEvaluation

    AVALIAÇÃO CONTÍNUA:

    Descrição

    Data

    Ponderação

    Teste individual único

    09-12-2025

    50%

    Trabalho em grupo

    Submissão até

    14-12-2025

    Apresentação

    16-12-2025

    40%

     
    Atitudes

    -------------------

    		 10%
     

     

     
     

     

     

    NB:

    • Nota mínima de 8 valores obrigatória em cada uma das componentes da avaliação
    • Assiduidade mínima 75% das aulas ministradas (exceto TE)
    • Submissão do trabalho final no Moodle
    • Todos os trabalhos que não forem realizados nas datas estipuladas serão penalizados com 10% na nota

    AVALIAÇÃO FINAL (1ª ÉPOCA)

    Descrição

    Data

    Ponderação

    Exame escrito individual

    27-01-2025

    100%